Refund and Cancellation

From our terms and conditions, last updated October 16, 2026.

Your $50 always comes back to you: use it as $50 off any Viltoria package, or ask for a full cash refund within 100 days if you haven't used it. No questions asked.

Signup and guidance fee

To get started, we may charge a one-time signup fee of less than $100. The exact amount is shown to you before you pay. Sometimes we offer a lower guidance fee, such as $35 or $50.

This fee covers our guidance: we learn about your book and your goals, answer your questions, review any quotes you have received, and explain what your book needs and what it doesn’t.

The full signup fee is credited toward any Viltoria service you choose later. You do not pay it twice.

100-day money-back guarantee: if you are not satisfied with our guidance, email us within 100 days of signing up and we will refund your signup fee in full, with no questions asked. The only exception is if the fee has already been used as credit toward a service, because in that case it has already come back to you as a discount.

Cancellation and refunds

Before work starts: you can cancel at any time and receive a 100% refund of any amount paid for that service.
During the project: you can stop at any time. We will agree with you, in writing, the value of the work already completed, based on the prices in your quote. You pay only for that work, and we refund the rest.
If we do not deliver: if we fail to deliver a part of the work as described in your quote, you receive a full refund for that part.
We will never try to keep you as a client against your wishes. If you choose to leave, we will hand over all completed files that you have paid for.
To request a cancellation or refund, email us at the address below. We will reply within 2 business days and send approved refunds to your original payment method within 10 business days.

Contact: contact@viltoriapublishers.com, (770) 678-7831